These are the terms of service that you must read, acknowledge and agree to before both purchasing and connecting to our support services
(& complimentary VPN accounts associated).

(Please Note In this agreement, the term You means you the User, and the term We or Our means Privatrax Limited, its owners, employees, agents, and any others involved with Privatrax Limited.)

  1. You must be 18 years old or older to use Privatrax Limited support services (both paid & complimentary services offered).
  2. We are obliged to take all measures to provide services to you with minimum downtime. (99.9% usual server uptime)
  3. The information you provide when you purchase, connect and use the service, have access only to employees of Privatrax Limited and payment processing supplier (PayPal). Your information may be used only by us to provide our services to you. We respect your privacy and will not share its third person (we adhere to 1998 United Kingdom Data Protection Act).
    The only exception to this would be due to an official request from a UK law enforcement agency.
  4. Any user information given to us by yourself will not be shared to any other body and will only be accessed by ‘Privatrax Limited’ and our current payment processing supplier ‘PayPal’ when relevant. The only exception to this will be in the case of an official request from a United Kingdom court or law enforcement agency. We adhere to the standard workings of the United Kingdom Date Protection Act of 1988.
  5. Your are solely responsible for all activities involving your account. If you share your account login information and access to our service with any other person, you will ultimately be responsible for their use of our service.
  6. You will agree to receive newsletter from ‘Privatrax Limited’ by electronic mail when you are an active customer of ‘Privatrax Limited’. If you cease to be a customer of ‘Privatrax Limited’, we may contact you in the future, however this contact will cease if you opt to unsubscribe to our electronic mailings.
  7. When connected to any Virtual Private Network or Internet Proxy services offered by ‘Privatrax Limited’, you will respect the copyright laws of the sovereign state country where you are currently residing. ‘Privatrax Limited’ hold absolutely no responsibility for any potential breaches of local law or misuse of intellectual property or copyright within that sovereign state country. We ask that you observe and adhere to the Berne convention act (1896).
  8. You will respect the copyright laws of both the country you are in and the country of the VPN server that you are connected to. Privatrax Limited holds no responsibility for infringements of this.
  9. You agree that you will not run any resource intensive programs that will interfere in the usage of our services by our users. You agree that you will not hog the bandwidth of our servers. We reserve the right limit bandwidth of your account if your use is overly excessive in usage.
  10. You agree that services offered to are an as is basis, with no warranties whatsoever. We are not liable for any direct, indirect, consequential, inconveniences, or whatsoever damages, or loss of profit that may arise from the use of our services.
  11. We cannot and do not guarantee the speed of our services. We also cannot and do not guarantee that you will have uninterrupted services. We have no control and cannot guarantee on how the internet will perform in your area. We are not liable for any direct, indirect, consequential, inconveniences, or whatsoever damages, or loss of profit that may arise from the use of our services. (We do however have a server uptime of 99.9% and our Virtual Private Network servers are more than fast enough in connection speeds for video streaming on most standard broadband speeds worldwide. NOTE: Although we offer good speeds for connection, if you are for example in Australia and connecting via a 2-5MB internet connection and pinging via a VPN server in the United Kingdom, you may experience a slight loss in speed which may cause video buffering issues).
  12. We are not in any shape or form liable for damages of any sort (realised or unrealised) resulting from the use of, or through the use of, or arising from the use of, or the inability to use the Privatrax Limited services pertaining to any registered user. In any event, Privatrax Limited shall never be liable for any monetary damages beyond what the user paid to Privatrax Limited.
  13. Log files stored on our servers are only used for monitoring server performance, identifying software bugs, identifying any potential security breaches, and for the purpose of identifying abusive users. The log files are not used for monitoring or censoring your internet activities. We respect your privacy and are not interest in monitoring your browsing history.


  1. You agree
  2. You will not to pay for the service from a stolen credit card, hacked PayPal account..
  3. You will not use our services to hack or attack other computers, servers, or networks on the internet and that you will not hack our servers or resources. Under the laws of the United Kingdom of Great Britain and Northern Ireland.

iii. You will not use our services to scan (eg. port scanning, running proxy hunters) or break into other computers, servers, or networks on the internet.

  1. You will not use our services to transmit viruses/trojans/worms, etc. to other computers on the internet.
  2. You will not to use our services for receiving and the distribution of pirated copyright materials,
    such as, but not limited to Pirated DVDs, Pirated CDs, Pirated Software. This includes, but is not limited to the following: The trading, selling, bartering, sharing, transmitting or receiving, of such materials.
  3. You will not use our services to send out unsolicited or fraudulent materials. This includes,
    but not limited to the following: Sending unsolicited emails (ie SPAM mail), mass-marketing mails
    (even they are in a opt-in list), hate mail, unsolicited instant messages, unsolicited SMS, or identity theft or scam related materials, etc.

vii. You will not use our services to engage in illegal pornographic activities of any sort which breach the laws of the United Kingdom of Great Britain and Northern Ireland.
This includes, but not limited to trading, bartering, selling, transmitting pornography to others,
or receiving the materials from others, etc.

viii. You will not promote or encourage criminal or terrorist activities of any sort.

  1. You will not use our services to threaten or harass others.
  2. You will not use our services for any type of criminal activities.
  3. We reserve the right terminate your account without notice or refund if we receive any complaints about your activities from other users, servers, companies or internet service providers.
  4. If you violate any of our terms, we reserve the right to terminate your service without any advance warning or notification. No refunds or will be given.
  5. If you violate any of our terms that involve criminal activities, you will forfeit all the privacy and confidentiality privileges that our service provides. No refunds or will be given.


  1. General TermsAll Users of this Service shall be governed by English law controlled by the Government of the United Kingdom of Great Britain and Northern Ireland.
    NOTICE: We remind you that we hold no responsibility or liability to the Internet services that you access when connected to any Virtual Private Network or Proxy server provided by ‘Privatrax Limited’. We recommend that you take reasonable steps to obtain a valid Television License if you wish to access Television and radio services that require this. It is solely your responsibility to obtain permissions for accessing any websites and applications from any country other than the one that you currently reside in.
  2. You May NOT apply for an account with us if you are residing in Afghanistan, North Korea or Nigeria.
  3. When connected to our TV service, you will not have Peer-to-Peer (p2p) applications (such as Bit Torrent) running, unless connected to our Swedish P2P server. Abuse of this will lead to account suspension without any refund.
  4. Do not download copy written material on any of our servers (including Swedish) unless you have permission to do so. If we receive a copyright infringement notice from any of our data centres, we reserve the right to suspend any services both paid and complimentary that you have with us.
  5. Acknowledge that Privatrax Limited accepts no responsibility over the connection to third party websites and services and cannot guarantee the successful use of any Geographically restricted website or media service. (Our support team will give unbiased advice on how best to use Virtual Private Network and Internet Proxy service).
  6. (We offer a refund within the first 24 hours of purchase and may cease this offer at any time in the future if we choose to) General Refunds after purchase will only be given if there is a fault with our support service, we have the capability of testing your account on one of our test machines on PC, Mac, Ubuntu & iPhone/Pad. If we find that this service is working fine with us, but the fault lies with your own connection (possible firewall problems your end), then you will not be liable for any refund. You may cancel your subscription with PayPal at any time to prevent any further payments from going out. No refunds will be made due to the buffering of video playback on websites when connected to our VPN servers, always check you have sufficient broadband internet speeds before purchasing. If you are in any doubt that this service will not work on your internet please ask for a free trial before purchasing. (The above term is to be observed especially if you are in a rural area such as the rural Australia).
  7. Any notice of a cancellation of service request MUST be sent to us at least 72 hrs prior to your next payment billing in order to not be billed for the next month.
  8. Privatrax Limited is not responsible for the content of any external links from our website. Always see and agree to the terms of all external websites before using.
  9. We do not automatically issue invoices other than standard PayPal e-mails, if you require an invoice document then please contact us to make a request for this.
  10. We reserve the right to make amendments or modifications to our terms. This will become binding and it will be your responsibility to periodically check for updates and abide by the terms.
  11. When referring to a ‘month’ or ‘monthly subscription’ this is for a 30 day billing period. (We usually give 31-32 days for one off payments as a form of grace period).
  12. Any affiliate scheme offered by ‘Privatrax Limited’ will be on an ‘as is’ basis and can be stopped at any time. No formal contract will be offered to any affiliate unless stated in legally printed paperwork from ‘Privatrax Limited’.

Any question regarding these terms of service can be answered by us (support@vpn01.com).

Please Always Read & Agree To Our Terms Of Service Before Purchasing & Using Our support services (& complimentary accounts associated)
Copyright 2014-2019 Privatrax Limited (UK)




Users and customers of Services provided by Privatrax Limited must accept the terms and conditions of business set out below.

We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should not assume registration of your requested domain name(s) until you have been notified that it has been registered.

The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; ICANN in the case of .COM/NET/ORG and Nominet in the case of domain names ending with .UK you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.

We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

We shall not release any domain to another provider unless full payment for that domain has been received by us. All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision.

Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.

You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services.

If you fail to pay any sums due to us as they become due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.

If you break any of these terms and conditions and you fail to correct the breach within seven (7) days following written notice from us specifying the breach, we may terminate this Agreement forthwith.

If you are a and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this Agreement forthwith.

On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us.



Affiliates may not mask, hide or modify the affiliate link. It must be used as displayed in the client area.

You may not spam or advertise in areas or sections of websites that breach the rules of the displaying site. Doing so will result in the link being reported.


Refund Policy

If you are unhappy with any aspect of our service, please contact our support department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 30 days. There are no refunds past the 30 day period.

Refunds are not available for .COM, .NET, .ORG or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by Privatrax Limited through other companies.

No refunds are provided for VPS or Dedicated servers under any circumstances.

No refunds will be made if we terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.

Credit on your account cannot be refunded and must be used for purchases and renewals.

Dedicated servers are except from the 30 day refund. Refunds will be issued at our discretion. Setup fees are non-refundable.

Accounts purchased under a promotion, with or without a promo code, are excluded from the 30 day money back guarantee.

Any funds sent to Privatrax Limited which are in excess of the amount owed can only be reimbursed in credit and cannot be refunded.



Any domain names that are registered for free with us will remain property of Privatrax Limited. The domain can be renewed by the recipient of the free offer, for a second year after 365 days, at our standard domain name and web hosting fees. During the first 365 days of registration, this domain will be WHOIS registered with the registered postal address of Privatrax Limited at 41, Oldfields Road, SUTTON, SM1 2NB. The web hosting offered for free by us has space and bandwidth limitations, if these limitations are passed you website will become unavailable until the webspace package is manually upgraded by the recipient. Our fee for BRONZE web hosting is £29.99 per year. If you require Privatrax Limited to help with the development of your website, this will be charged at £35 per hour, with an initial £70 minimum charged.


SLA Conditions

If your service drops below 99% uptime in any given month you will be credited with one free month. This must be claimed within 7 days of our monitoring dropping below this level.

Any planned maintenance work is except from this guarantee and will be ignored. Dedicated servers currently have no SLA.

Uptime level is calculated by our status page and monitors only.


Free Domain Conditions

A free domain name will be registered for you with any hosting package for any period of time.

Only one domain will be registered free of charge per account.

Minimum hosting term of 3 months, after which you will be free to transfer the domain to another host should you wish. The domain also may not be transferred to another client during this time.

If you cancel your hosting before the 3 month paid period Privatrax Limited reserve the right to cancel or resell your domain.

The offer applies to .com, .net, .biz, .co.uk, .org.uk and .me.uk domains only.


Delivery of Services
Immediately upon successful payment you will receive an automated receipt from our systems. Please print an retain a copy of this and retain in a safe place for future reference.

Your unique customer username will be on this receipt and should be used for an enquires to Privatrax Limited.

Please note that we aim to deliver all goods as soon as sign up is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered.

All orders are delivered electronically via email, If you have any questions about your order please contact us at support_(at)_privatrax.com

Our trading hours are 365 Days a Year, 24/7. Normally we will respond within 1 hours of receiving your enquiry.

The services available on this site are subject to both export and or import restrictions. Please check regulations in the country you are in to see if these products are allowed for import into your country.

We will not add charges to customers using either VISA or Mastercard card schemes. The final price will be the same regardless of payment method.


Web Hosting

These Terms of Service and Acceptable Use Policies (“Terms and Policies”) are an essential part of your relationship with Privatrax Limited. By using your Privatrax Limited account, you agree to all of the Terms and Policies set out in this document.


Redemption of Domains
If you register a domain with us and do not renew within the advised time period, your domain will fall into a period of redemption. There is a penalty fee for this which can range from £50 – £200 (depending on the extension name of the domain). If you have a .com domain name that has fallen into redemption, the fee for this domain to be taken out of redemption is £54.99. This fee is not for Privatrax to make a large profit from our customers, this is largely the fee that we will be charged from the master domain registrar of that particular TLD, GTLD or CCTLD.


General Terms and Policies

The Service is provided to authorised persons or organisations (referred to in this document as “Subscriber” or “you”). Any use of the service is subject to any restrictions listed below. By using the Service, you agree to be bound by all of theses Terms and Policies. If you do not agree to be bound by these Terms and Policies, you must cancel your account immediately and may not thereafter use or attempt to use the Service.

Coverage – If you are an individual Subscriber, these Terms and Policies apply to all persons who gain access through your account. If you are a commercial Subscriber, these Terms and Policies apply to all your employees, agents and/or customers. In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by you.

Prices and Charges – Privatrax Limited provides the use of Plesk and domain control panels to you free of charge, but if through misuse or through abuse on your part we incur any charges, we reserve the right to pass these charges on to you.

Term – The Service is provided to you for as long as you wish to use it, however we withhold the right to terminate the service if you use it in a way that violates the terms of use.

Backups – We will carry out 4 backups per day, these backups are strictly for our own use in-case of a server failure. However you can also login to the backup server to restore files. This is not meant as a replacement for keeping your own backups and we are not responsible for loss of data.


Grounds for Suspension and Termination

You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for Privatrax Limited to suspend or terminate your account. You agree that Privatrax Limited has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following

* Using the Service in a way, which constitutes violation of any applicable statute, law, court order, tariff, regulation, or treaty (including, but not limited to, intellectual property, communications, privacy, criminal and international law)

* Hosting websites dedicated to pornography. Legal adult content is allowed however it cannot be the main focus of your website.

* Using the Service in a manner intended to abuse or violate the privacy or property rights of others, including but not limited to sending of unsolicited bulk e-mail (“spamming”); this ground for suspension or termination is separate from and in addition to the fees which will result from such activity. You agree to pay a clean up fee of £30 per hour if any of our server IP addresses appear on a blacklist as a result of spam from your account.

* Using your hosting as a file or image hosting service.

* Using the Service in an attempt to break security, or so as to actually break security of any computer network (including the Service itself), or to access an account, message, or file which does not belong to you.

* Using your account as a backup service. All files must be part of your website and must be linked to from your account. Dedicated server clients are exempt from this.

* Using the Service in such a way as to forge or misrepresent headers, addresses, or other identification in electronic mail or websites, or using any other method to disguise the sender’s identity or location. This includes the hosting of Proxy Server applications.

* Uploading, linking to or storing warez, cracks or other pirated software.

* Assisting in or directly distributing copyrighted material.

* Excessively using the Service in such a way as to limit the bandwidth available to others.

* Providing fake or incomplete contact details, including name, postal address and telephone number.

* Using the Service to operate server programs, including, but not limited to mail servers, IRC servers, game servers, ftp servers, Web servers, or streaming audio/video servers.

* Using the Service for unauthorised relays through any third party systems.

* Attempting, in any way, to interfere with or deny service to any user or any host on the Internet.

* Performing a chargeback on any transactions past or present will result in account suspension until resolved. If a chargeback is issued we reserve the right to remove your account any deny any future business.

* Using the Service for mail bombing, which includes any instance where multiple messages are sent to a specific destination with the intent to render the recipient and/or the electronic system serving that recipient dysfunctional.

* Using the Service to add or attempt to add addresses to any mailing list (yours or a third party’s) without the explicit positive consent of the addressee(s).

* Attempting to cancel, supersede, or otherwise interfere with email other than your own.

* Engaging in harassment, whether through language, frequency, or size of messages, either with email or website content.

* Using the Service to engage in syn flood attacks, which are defined as overburdening a recipient computer system by sending a high volume of spurious data which effective impedes or totally disables functionality of the recipient system(s), or any other methods of denial-of-service attacks.

* Furnishing false data on your sign-up form, contract, or online application, including providing fraudulent credit card or other payment information.

* No bill credit will be given for a period of suspension. In the event of termination of your use of the Service under this section, Privatrax Limited may at its sole discretion retain any or all amounts you have paid for use of the Service as liquidated damages for your actions.

* Security – You agree not to access or attempt to access private areas of the Service. You agree to notify Privatrax Limited as soon as you become aware of an unauthorized use of your account and/or any breach or attempted breach of security on the Service.

* Intellectual Property – Privatrax Limited does not undertake to examine or review messages, files, or other materials, which are accessible through, pass through, or reside on the Service. Complaints regarding alleged copyright infringement can be sent to Abuse(at)_privatrax.com

* Continuing a specific identification of the allegedly infringing material and the location(s) on Privatrax Limited facilities where the materials are to be found. Upon receipt of such written notice, Privatrax Limited will expeditiously remove or block access to the allegedly infringing material, and provide notice to the person who had posted that material. If Privatrax Limited receives a notification from that person indicating that the claim of infringement was based upon mistake or misidentification, Privatrax Limited will send you a copy of that notification. Unless you notify Privatrax Limited of appropriate court action to restrain the alleged infringement, the challenged material will then be restored or other wise made accessible again.

* Liability – You agree that use of the Service is at your own risk. Except for information, products, or services clearly identified as being supplied by Privatrax Limited, neither Privatrax Limited nor any of its affiliate controls, provides, operates, or is in any way responsible for any information, products, or services accessible through the Service. Privatrax Limited neither endorses nor is responsible for the accuracy of third-party material(s), and you agree that Privatrax Limited is not responsible for any loss or damage caused by your use of, or reliance on, such material(s). You understand and agree that you have sole responsibility for your posting of any information or material to any site or newsgroup on the Internet, including but not limited to postings to Web sites, whether residing on Privatrax Limited equipment or not, postings to newsgroups, and participation in any on-line chat sessions. You agree to indemnify and hold harmless Privatrax Limited and its employees, and other customers and subscribers from and against any claims, losses, costs, liability, damages or expenses arising out of your postings.

* You agree that, should you use the Service to send or receive voice communications, Privatrax Limited is not acting as a telecommunications carrier or telephone , that there is no representation made by Privatrax Limited as to the suitability of the Service for such use, and that all risk of connection, transmission quality, and accuracy of communications is solely on you, and that Privatrax Limited has no liability of any sort for the failure or lack of quality of such use of the Service.

* You agree to be liable for any damages or loss of service which results in damages to Privatrax Limited as a result of any spamming or other violations of Section 5 above. These damages include, but are not limited to, system shut downs, retaliatory attacks or data flooding, and loss of peering arrangements. You agree that Privatrax Limited may pursue any such claims against you in Court.

* You agree that in no event will Privatrax Limited have financial liability to you.



Resource Usage

User may not:

Use 10% or more of system resources for longer then 60 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.

Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.

Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

Run any software that interfaces with an IRC (Internet Relay Chat) network.

Run any bit torrent application, tracker, or client.

Participate in any file-sharing/peer-to-peer activities

Run any gaming servers such as counter-strike, half-life, battlefield1492, etc

Run cron entries with intervals of less than 15 minutes

You may create your own backup of your account from your control panel however these may only be stored for up to 7 days. Please download archives to a local source and remove them from your account.


You understand and agree that information and access available through the Service may include controversial, sexually explicit, or other material that may be offensive to you or users for whom you are responsible. Privatrax Limited has no responsibility for or control over such materials, and you take sole responsibility for using any available screening software or other methods of limiting access (specifically including the access of minors) to any material you may find objectionable.


Privatrax Limited will not provide names, addresses, telephone numbers, email addresses, or other personally identifiable information on any Subscriber to any third party without prior permission from that Subscriber, or as required under an appropriate court or administrative directive, including a facially valid subpoena, or as necessary to render the Service. Privatrax Limited may provide aggregate data on Subscribers to third parties in the operation of Privatrax Limited business.


You agree that any dispute between you and Privatrax Limited arising out of your use of the Service on in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and Privatrax Limited will be submitted by the aggrieved party for binding arbitration under the auspices of the English law.


Governing Law

These Terms and Policies are governed in all respects under English laws.


Cancellation Procedure

Cancellation requests must be submitted through the client area. To do this, click the icon next to the package you wish to cancel then press ‘Request Cancellation’. You must then complete and submit the form.

Choosing an immediate cancellation means your service will be terminated with 24 hours of submitting the form.

It is your responsibility to ensure any paypal subscriptions you have setup are cancelled.

No other forms of cancellation are accepted.

Cancellations must be submitted before the invoice for that billing cycle is due. Failure to do so will result in the invoice being due. Cancellation requests can only be submitted if the account has no due invoices.



Resellers may use their website for personal use or to sell to their own clients. Resellers cannot host free accounts under any circumstances.

We will transfer up to 30 accounts free of charge. Each account thereafter is charged at £1 each.


Discount Vouchers
Only one voucher can be used per transaction.

If the order value is lower than the value of the voucher, the remaining amount is lost.

Discount vouchers are restricted to one per customer.

Vouchers can be redeemed against the purchase of any Shared, Reseller or Dedicated service.



These Terms and Policies may be amended in any respect at any time by Privatrax Limited upon the posting of the amended Terms and Policies on the terms of use section of the Service. Your continued use of the Service will be deemed consent to any such amended Terms and Policies. If you do not wish to continue to use the Service as a result of any such amended Terms and Policies, you may provide notice of your wish to terminate your use of the Service to Privatrax Limited.